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Frequently asked questions
Q: Is the Vibration/Shock safe for my pet?
A: While the Vibration/Shock is unpleasant, it is harmless to your pet. Electronic training devices require interaction and training from the owner to achieve desired results.
Q: How old does my pet have to be before using the Remote Training Collar?
A: Your pet should be able to recognize basic obedience commands such as "sit" or "stay". Pets should be at least 6 months old before using the Training Collar..
Q: Once my pet is trained and has been obeying my commands will he have to continue to wear the Receiver Collar?
A: Probably not. You may need to reinforce training with the Receiver Collar from time to time. If your dog doesn't need training reinforcement over 3 months. please charge the receiver and the remote about every 3 months to maintain the battery.
Q: Is the Receiver Collar waterproof?
A: Yes. But the Remote is not waterproof. Please always keep it away from water.
Q: How long can I continuously deliver Vibration /Shock to my pet?
A: The maximum amount of time the receiver can deliver Vibration/ Shock to your pet continuously is 10 seconds. After this, there's a time-out and Vibration/Shock cannot be delivered for 5 seconds After the 5 second time-out period, Vibration R lock can be delivered again.
Q：How long does battery last for remote and collar?
A: The battery for remote lasts 27days, and for collar is 11 days.
Q: Does the shock collar automatically turn off?
A: Yes, the shock collar will turned off automatically when there is on operation for 24 hours.
Q: Does the shock collar automatically turn off?
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Q: What the remote range of this e collar?
A: The effective remote range is 1000ft, maximum remote range is 2000-3000ft.
Q: Does the training collar come with a charging cord?
A: Yes, the training collar includes charging cord for both remote and collar receiver.
Q: Does this collar sense barking and activate automatically without using the remote?
A: No, the shock collar is not automatic, you need use remote to make it work.